When it comes to interviewing potential employees, you need to ask the loaded questions.
That's because hiring the right people is central to the continuing
growth and success of your business. So you need to use your interview
wisely — to identify job skills, target personal strengths and
weaknesses, and get a feel for someone's sense of teamwork and
cooperation.
But that doesn't mean you have to wallow in a snooze-inducing "Do you
work well with others?" spiel. You can interview like an expert — and
get information you ask for, and "undercover" feedback that plays a key
role in hiring decisions.
Give some thought to the following six interview questions, all of
which reveal more about the interviewee than you might think — or, for
that matter, more than they might want you to know.
1. If you stayed with your current company, what would be your next move?
This
is a great opener that elicits information on several levels. Not only
can you get a sense of what the applicant expects — and in turn, how
that jibes with the position you're looking to fill — but you might also
tap into an underlying reason why the applicant wants to move on. "If
the applicant says he wants to be a manager but the person above him has
been there for 25 years, you can move on with the interview. But, if he
says that he would hope to be promoted in six months, why would he
leave that job? You may then get to the real reason why he wants to
leave the company," notes Paul Falcone, author of "The Hiring and Firing
Question and Answer Book."
2. What makes you stand out from others?
Another
provocative query, great in part because most people get a little
uncomfortable boosting themselves. Taking on that question in a reasoned
manner may indicate someone with a good amount of self-esteem and some
courage. By contrast, a tepid self-description can suggest a lack of
gumption, something that's a handicap if you're looking to fill a
challenging sales position. By the same token, an applicant who launches
into a half-hour filibuster of why the Earth and several major planets
revolve at his command may have an ego surplus, one that could devastate
a business built around close teamwork.
3. Tell me your greatest accomplishment.
An ideal
follow-up to question #2, an applicant who can recall a particularly
satisfying project — and talk about it in a balanced, comprehensive
fashion — indicates an employee who has a knack for hanging onto
important details. But the question can also hint at an applicant who's
good at thinking on her feet — again, most of us feel weird talking
about ourselves. If someone can piece together a provocative anecdote on
the fly, they likely will be mentally nimble on demand. As Falcone
notes, "Even the receptionist who says she used sticky notes that saved
several pieces of fax paper a day has a good sense of what she did to
distinguish herself from others."
4. Give me an example of a time when you shared a co-worker's achievement with others.
On
the surface, you may be trying to gauge how selfless an interviewee
might be, how readily he'll put others ahead of himself. True enough,
but the answer may also indicate if your potential employee is a strong
motivator. Anyone who makes a point to boost an employee might also be
trying to pump other employees in the process. That's a skill that's
particularly useful for sales and marketing positions. According to Del
J. Still, president of Management Development Systems, a Dana Point,
Calif.-based company that offers training in interviewing and employee
hiring, "These sorts of questions offer you multidimensional analysis,
so you get different kinds of information from just one question. In
this case, you get a sense of what actions a person took in a particular
situation."
5. How many hours a week do you need to work to get your job done?
This
question serves as a barometer of an applicant's work ethic and the
hours he expects to put in with your company. Follow-up questions can
identify whether someone who stays late is putting in extra time or just
working inefficiently. A discussion about work hours also can be a
telling indicator of how he might ultimately fit in with other
employees. "You don't want someone with an 8 to 5 mentality working in a
place where everyone usually stays until 7," Falcone says. "By the same
token, you don't want someone working until 7 when everybody else is
gone by 5. They're only going to resent him."
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